Delivering what is promised is extremely important on a personal level. Daily we experience…. “I will call you right back…promise”, “I will send you the email as soon as I get back to the office”… “Will pay you today… I promise”, and so on.
It is disastrous in the business or organizational world, but just as important on the personal level.
Delivering on your promises is doing what you say you are going to do when you say you are going to do it. Every time you follow through on a commitment, small or large, you build trust. And if you go above and beyond, you make an even stronger impression, and stand out in the crowd!
DELIVER WHAT IS PROMISED
“WHEN A VALUABLE FINAL PRODUCT DOES NOT GET PRODUCED AND CANNOT BE DELIVERED, REPAIR THE EARLIER STEPS OF ITS PRODUCTION.” …
“A being hopes lazily for instantaneous production. It doesn’t happen this way in the MEST universe. Things are produced in a sequence of subproducts which result in a final valuable product. Hope all you want to. When you omit the subproducts you get no valuable final product.
When the people in an organization do not know the valuable final products of the org and when a person on a post does not know the final products of his post, a condition arises where no org DELIVERY will occur, or if it does occur it will be poor or costly. It is vital that a person knows what his post final products are and what his unit, section, department and division subproducts are and how his own and each of these contribute to the valuable final products of the organization for actual delivery to occur.
Delivering other than valuable final products or useless final products or final products that need constant correction also adds up to non-delivery.
A whole civilization can break down around the point of DELIVERY. So can an organization.
Since money can be looked upon as too valuable a final product it can actually prevent DELIVERY.
Failure to deliver is the one-point beings do not forgive. The whole cycle hangs upon DELIVERY.
DELIVER WHAT IS PROMISED when it is expected, in sufficient volume and adequate quality, is the first maxim even of a group in politics or the humanities.”
HUBBARD COMMUNICATIONS OFFICE -HCO POLICY LETTER OF 14 DECEMBER – Personnel Series 14 – Org Series 19 – GROUP SANITY
DELIVER WHAT’S PROMISED:
“…We always give service which we have promised. If we promised it, we must deliver it. That’s one of our policies. If we don’t deliver it, we must make it good. That’s also one of our policies. These are very sound policies.
Sometimes they don’t always get enforced, but then remember we’re on Earth, and Earth is aberrated. ….”
SOUTH AFRICAN ANATOMY CONGRESS – Lecture 6 – THE FUTURE OF SOUTH AFRICA – Bands 8 – Pages 67-68
“To outside people, policy is largely unknown. Thus, one has to look up the policy or recall it to handle. But such seldom have questions needing subtle points and field policy is very well known in orgs, such as “Give them what we promised if it was promised.”
HCO POLICY LETTER OF 17 NOVEMBER 1964 Issue I – OFF-LINE AND OFF-POLICY – OEC VOL 0 p:404
“Get a move on. Learn what’s to be delivered and deliver it. Same with a course. Deliver it and certify you have.
That’s all. You’re selling wins. Deliver them. The whole human race is about to start going up. They’ll move to the degree you deliver and no faster.
So, let’s get the show on the road. Nobody now has to do anything arduous. Just find people, make them want and pay for delivery and then deliver.
That’s all. Let’s go.”
L. RON HUBBARD – Founder HCO POLICY LETTER OF 28 FEBRUARY 1965 – Issue I – DELIVER – OEC VOL 0 – p:283